eg33 engine Privacy Policy

This Privacy Policy ("Policy") applies to all data-processing activities related to the eg33 engine platform. This Policy takes effect from the moment you create an account or use our services through the eg33 engine website, mobile application, or any associated service.

We believe that transparency is the foundation of a healthy service relationship. This document therefore clearly sets out — what information is collected and when, how it is stored and processed, in what circumstances it may be shared with third parties, and what rights you have in this regard.

Alongside reading this Policy, we recommend reading our Terms and Conditions, as both documents together form the complete legal framework for use of our services.

Various types of information are collected to provide eg33 engine services smoothly and to ensure the security of your account. This information comes from three main sources: directly from you, automatically from your device, and from third-party verification services.

A. Information Provided at Registration

Information you voluntarily provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never in plain text)
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

B. Information for Identity Verification

To ensure secure financial transactions and protect your account, identity-related documents may be requested at certain stages:

• Copy of National ID card or passport
• Proof of address document (such as a utility bill or bank statement)
• Proof of payment account ownership

C. Automatically Collected Information

When you browse or use the eg33 engine platform, certain technical information is collected automatically:

• IP address and approximate location (at country level)
• Device type, operating system, and browser version
• Session duration and log of pages visited
• Data obtained from cookies and similar tracking technologies

D. Financial Transaction Information

Transaction details are stored to process deposits and withdrawals. This includes the time, amount, method, and associated reference number of each transaction. However, full payment account numbers or bank details are never stored on our servers.

Collected information is used only for specific and legitimate purposes. eg33 engine uses your information for the following:

1. Account management and authentication: To create your account, verify login, recover passwords, and maintain secure sessions.
2. Processing financial transactions: Your identity and payment details are used to receive deposits and process withdrawals.
3. Fraud prevention and security: To detect unusual transactions, prevent account hacking, and stop the use of multiple accounts.
4. Providing customer support: Verifying identity and transaction information is necessary to resolve your complaints and questions via live chat or email.
5. Promotional communications: If you give consent, bonus offers, updates, and important announcements are sent. This consent can be withdrawn at any time.
6. Service improvement: Analysing user behaviour data to improve the site's design and functionality.

eg33 engine does not sell your personal information or transfer it to third parties for commercial purposes. However, as part of operating the service, limited information may be shared with selected partners in certain specific circumstances:

Payment Processors

The minimum necessary information is shared with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer to complete transactions. These organisations follow their own privacy policies.

Technology and Infrastructure Services

Technology partners assisting with server hosting, data analysis, and security monitoring process limited data under contractual confidentiality obligations.

Legal Obligations

Information will be disclosed if legally required to do so under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases we will endeavour to notify you to the extent legally permitted.

Cookies and similar technologies are used to operate the eg33 engine website smoothly and to improve your browsing experience. Cookies are small text files stored in your browser or on your device.

Essential Cookies

These cookies are necessary for maintaining login sessions, storing security tokens, and protecting form data. Disabling them will prevent the service from working properly.

Functionality Cookies

These cookies are used to remember your preferences, language selection, and user settings.

Analytics Cookies

These cookies help improve service quality by analysing which pages are used most, how long is spent on the site, and where issues occur.

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.

To ensure the security of your information, eg33 engine applies industry-standard technical and organisational protection measures.

Technical Protection

• All communication between your browser and our servers is secured through SSL/TLS encryption.
• Data at rest is kept under encryption.
• Passwords are never stored in plain text — only irreversible hashes are stored.
• Firewalls, intrusion detection systems, and regular security audits are in place.

Organisational Protection

• Only authorised personnel have access to personal information.
• All staff receive data protection training and are bound by confidentiality agreements.
• Data access logs are reviewed regularly.

Data Retention Period

Information is retained for as long as the account is active. After an account is closed, certain information may be kept for up to seven years due to financial and legal obligations. After that it is securely deleted.

You have certain fundamental rights regarding your information. eg33 engine respects these rights and is committed to responding to your requests within a reasonable time.

Right to Know

You can contact our support team at any time to find out what information we hold about you, why, and how it is being used.

Right to Rectification

If your account contains incorrect or outdated information, you can request a correction. In many cases changes can be made directly from account settings.

Right to Erasure

When you request account closure and the applicable legal retention period has expired, your information will be deleted. Immediate deletion may not be possible where there are ongoing transactions or legal investigations.

Right to Opt Out of Marketing Communications

You can stop marketing communications at any time by using the 'unsubscribe' option in any promotional email or SMS, or by notifying our support team directly.

To learn about your rights and protections relating to responsible gambling, read our Responsible Gaming Guidelines — they contain detailed information on self-control and support.

All eg33 engine services are strictly restricted to persons aged 21 or older. Age is verified at registration, and if evidence of underage use is found on any account, it is closed immediately.

We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that a minor has created an account, all information associated with that account is deleted promptly.

If parents believe their child has registered on this platform, please notify our support team without delay.

This Privacy Policy may be updated from time to time due to the development of the service, adoption of new technologies, or legal requirements. After any change, the revised policy will be published on this page and the "Last Updated" date will be changed.

For significant changes, registered users will be notified by email or in-app notification. Continued use of the service after a change will be taken to mean that you have accepted the new policy.

If you would like to know more about this Policy or eg33 engine's services, you will find answers to many common questions in our FAQ section.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English seven days a week, 24 hours a day.

Formal data protection requests — such as requests to view, correct, or delete your information — receive the fastest response when sent by email. We aim to respond within 30 working days of receiving a request.